Providing we have the item in stock, unless otherwise stated on the webpage, dispatch is normally 2 - 3 business days (Monday to Friday) from the date that we received the order, very often much sooner. As most orders are sent via the Post Office, under normal circumstances deliveries within the UK should be expected 4 -7 business days thereafter, depending on the size/weight, time of the year and your location, but please allow 28 days. As a general rule, parcels do take a day or so longer than packets. Please note that we cannot guarantee a delivery date. All orders are sent by recorded delivery. You will be notified automatically by email as soon as your order has been loaded onto our transport for delivery to the Post Office. However, if you receive an automatic dispatch confirmation on a Saturday or Sunday, it will not actually be delivered to the Post Office until the following Monday, or Tuesday in the case of Monday being a Bank Holiday. Also, if you receive a dispatch confirmation e-mail after 2.30pm Monday - Friday it may not be delivered to the Post Office untill the following morning. Once we have sent you a notice of dispatch the order cannot be cancelled. On receipt, should you wish to return the goods to us, please see the details in our Returns Policy & Terms & Conditions.
Please ensure that there is someone available to receive your order as a signature will be required. In order to assist we give you the option of an alternative delivery address.
If you do not receive your order within 7 working days of receiving confirmation of dispatch, please inform us and we will do our best to locate it. Please also contact your local sorting office. If an item ordered is out of stock, and not expected to be back in stock within fourteen business days, we will notify you. In the event of an item ordered being out of stock for any reason, we will dispatch the rest of your order immediately and send the remaining items as soon as possible. You will not be charged again for carriage. You will be automatically sent a further dispatch confirmation email when the remainder of your order is dispatched. You may cancel the remainder of the order at any time prior to receiving this confirmation. You can not cancel the order thereafter.
We will keep you informed, and contact you if we are aware of any reason for a delivery to take longer than expected, other than situations that are out of our control and nationally reported/advertised in advance in the media, such as industrial action or flood. Under these circumstances it will be assumed that the customer has placed the order knowing of the possibility of the delivery being delayed.
On occasions, customers contact us after 7 working days to say that they have not yet received the goods. The reason for this, except for on two occasions, has been that nobody has been at the delivery address when various attempts to deliver the parcel have been made. As a result of this the item has been held for collection by the customer at the local sorting office for approximately14 days, after which it has been returned to us marked 'not called for'. Please check first with your local Post Office and your neighbours, as we have only ever had two parcels 'lost in the post'. For this reason a parcel will only be considered lost after a period of 28 days when a full refund will be issued.
We hope this has been of help to you. For further details please see Delivery Information in our Terms & Conditions or if you have any other queries whatsoever please do not hesitate to contact us.
If a postman/courier has been unable to deliver your order to the delivery address that you have given, a second attempt may be made or a card may be left advising you to collect it from your local sorting office/depot. If you do not collect it, after a period of time (normally 14 days) it will be returned to us. Therefore, please ensure that both the delivery address and contact telephone number that you have given is correct and there will be someone available at the delivery address as a signature will be required. Please note that for your convenience we do offer an alternative delivery address option.
The parcel/consignment may be returned to us for any one of the following reasons:
If an order is returned to us for any of the above mentioned reasons an automatic refund will be issued for the value of the goods to your same card account and we will advise you accordingly. Please note that the postage/courier charge that you paid is not refundable in this case.
We realise that security is probably one of the most significant concerns for the shopper during an online transaction. That's why we chose WorldPay which is part of The Royal Bank of Scotland Group. In reality, an online transaction using WorldPay is probably more secure than a card transaction in a shop or conducted over the telephone, as your card information transmitted to WorldPay online is very strongly encrypted using complicated logarithm combinations. All of your sensitive card account details are transmitted direct to WorldPay, not to us. Within seconds of placing an order WorldPay sends an e-mail to both you and us confirming payment.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that the shopper can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Therefore, you can buy on line with confidence knowing that WorldPay is part of The Royal Bank of Scotland Group.
Yes, a European Community ruling states that goods worth less than £18 imported into the EC will not attract VAT. Therefore, if the total value of the goods at checkout amounts to £17.99 or less, the goods will not attract VAT.
If you have any queries please do not hesitate to contact us.
Postage is worked out depending on what items you order. We do not charge for packing. Using our own specialist system, your posting charges are worked out on weight and size, and where you are shipping to. Depending on the destination we may incorporate a ceiling figure, so you will only pay a maximum price regardless of however much you order. As most of our goods are sent via the post, the more items ordered, the cheaper the 'per item' carriage charge becomes.
Some items maybe available within the UK as free postage & packing, this is clearly indicated. Please note that in this case free postage does not apply to orders dispatched to international destinations, where an extra carriage charge will be made. Please email us prior to placing your order and we will notify you of the extra charge.
Our aim is to be absolutely transparent - Please note that the collective/total postage is clearly displayed on the order summary page before you are asked to enter any of your details whatsoever, or for payment. Therefore, you can see the breakdown of the total cost of the goods, the postage charge and the VAT if applicable, without any commitment whatsoever prior to placing an order.
If for any reason the goods are not suitable, please contact us within 7 working days after the day of receiving the goods, known as the cooling off period, and we will send you a Returns Form. All details can be found in our Returns Policy which can be found on our Home Page. Simply send the package back with the Returns Form duly completed, and on receipt we will issue a refund, providing the goods have not been made to order, as long as the goods are returned undamaged and in the original packing, as set out in our Returns Policy. Please note that we do not refund made to order items. The return postage charge is not refundable on unsuitable items or cancelled orders, this is the customers responsibility. Likewise, if the goods are returned to us by the Royal Mail or any other carrier because an error has been made by the customer (eg. wrong delivery address, wrong contact telephone number, nobody at home and not collected etc.) we will issue a full refund excluding the cost of the postage/carriage charge.
Please ensure that the delivery address and contact telephone number is correct prior to submitting the order. Also, please ensure that someone will be available to sign for the goods. For your convenience an alternative delivery address option (work address etc.) is given.
Use the 'simply from' price window at the top right hand side of the page, and select your location in the Channel Isles. All of the prices will then be shown as VAT free.
If you have any queries, please do not hesitate to contact us.
We deliver throughout the UK, including the Isle of Man and the Channel Islands.
We also deliver to international destinations, but please note that when placing an order with us to be dispatched to an international destination, the customer accepts all responsibility for paying any relevant import duty, taxes and/or VAT applicable to the authorities when the goods are imported. In certain instances, we may have to contact you to notify you of any additional charge, depending on the size and weight of the item etc. We will not send the goods until you have agreed the extra payment.
For international destinations not listed, please contact us for details.
Yes, VAT is charged on all orders posted from Jersey costing £18 and over and for business purposes our Jersey Post UK Import VAT number is 133.
For all goods dispatched to customers direct from depots situated within the UK our UK VAT registration number is 894 4262 90.
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